Need a hand with Pie? Most answers are in the app under Profile, then Help & feedback. If you can’t find what you need there, email us.
Contact support
Email pie@paymentswani.com and tell us:
- what you were trying to do and what happened instead;
- your iPhone model and iOS version;
- your Pie version, shown in Profile under About;
- a screenshot, if it helps. Cover anything you’d rather not share.
Please never send passwords, sign-in codes or full card or bank account numbers.
Common questions
Do I need an account?
No. You can use Pie without signing in, and your entries stay on your iPhone. You only need to sign in to sync with Pie Pro.
How do I move my data to a new iPhone?
With Pie Pro cloud sync, sign in on the new iPhone and your data syncs. Without it, save a backup file in Profile on your old iPhone, move the file to the new one, and restore it there.
How do I cancel or manage Pie Pro?
Subscriptions are handled by Apple. On your iPhone, open Settings, tap your name, then Subscriptions. Refund requests also go to Apple. If you reinstall Pie or get a new iPhone, use Restore Purchases on the Pie Pro screen.
Why can’t I use the AI report or cloud reading?
Both are part of Pie Pro and need an internet connection. Cloud reading is limited to 5 notes a day and 150 a month, and either feature may be paused for a while. You can still type entries, and Import from Note still reads photos on your iPhone.
What happens to my data if I sign out?
Signing out removes your account’s copy from that iPhone. Data that has synced stays in your account and comes back when you sign in again.
How do I delete my account?
In Pie, go to Profile, then Delete account. If you no longer have the app, email pie@paymentswani.com from the email address or phone number linked to your account. The Privacy Policy explains what is deleted.